1)         We guarantee that all products featured on our web site are of the highest quality.  

2)         Payment Options: We accept all major credit and debit cards and use a secure payment system, Money Bookers, PayPal and Google Checkout. 

3)         Credit Card Security: We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption systems. They are not held in clear text on any web site. 

4)         We only dispatch our products through the Post Office by recorded post, to ensure that items are handled carefully! With the exception of weekends, Christmas period and Holidays, we aim to process your order as swiftly and efficiently as possible. Normally orders are dispatched the same or next working day after your order is received, with delivery the following 3 to 5 working day for UK orders. Orders to other countries may take longer.

PLEASE NOTE If a package is returned to us because it has not been picked up from your collection pickup point e.g. Royal Mail collection dept, we will need a payment for postage on our 2nd or there after attempts as we do not except that the advice note from the postage company has not been posted if no answer.

If you have not had your delivery within 7 days of ordering please check with us about the progress of that order as with any postage strike, most problems out of our control that do occur. Tel: 0870 803 0884 

5)         Delivery Charges: These are given as part of the checkout process.

6)         We will make every effort to ensure products arrive in perfect condition. However, in the unlikely event of a product not being delivered within 15 working days from the dispatch date (Saturdays and Sundays not included) customers should advise us. We will make every effort to locate the product, and if necessary, send a replacement at our expense or provide a full refund.  

7)         Refunds for valid claims will be made via the same method of payment as used to place order.

If you are not satisfied with our products sent (see section 21) you then have the right to return them within 7 days of receipt with the carriage / shipping costs at your expense and then on return of only unused goods your payment will be refunded.

8)         Responsibility for Local Taxes & Duties: These are the responsibility of the shopper or recipient in the country of destination.  

9)          VAT is shown separately from the cost of each product package, where applicable. 

11)        Order Confirmations: Upon submitting an order using our automated shopping basket system, with payment made through the secure payment gateway servers, you will receive two e-mails. An 'Order Confirmation' from us and a 'Transaction Authorised' receipt from the payment gateway.

12)        Confirmation of dispatch of orders will be sent by e-mail on dispatch or shipment of all orders. 

13)        Invoice will be sent when goods are paid for in full.

14)        Data Protection: We do not sell to anyone our database of customers and information contained on customers remains confidential to the company. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. Should you wish to contact us regarding our Privacy Policy please do so.

15)        Unforeseen Circumstances: While every effort will be made to meet shoppers demands, cancellations or variations may be necessary as a result of Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond our control. 

16)        If you have a complaint, please contact us immediately. sales@purl1design.com or on 0870 803 0884. All complaints will be normally acknowledged within one working day excluding weekends and holiday breaks. Any complaint will be dealt with fairly, effectively and confidentially. These complaints will be dealt within seven working days. These terms and conditions do not affect your consumer's statutory rights. 

17)        Law: These terms and conditions shall be governed by and construed in accordance with English Law and you hereby agree to be subject to the jurisdiction of the Courts of England.

E. & O.E