Purl 1 Design Buying From Us

BUYING FROM US

It's easy
Just browse through the website and decide what you'd like to purchase from us. We like to keep things simple, so all you need to do is add the items you'd like to buy to your 'shopping bag' using the 'add to cart/Checkout' buttons. We'll work out the total price you need to pay. We will send an e-mail to let you know your order has been processed and dispatched. All Orders must be signed for at the point of delivery.

It's safe with PayPal

PayPal is a system to pay for goods online securely and quickly. You don't even need a PayPal account to use it. You can pay with any debit/credit card.

Google Checkout

Google Checkout offers users a fast, convenient, and secure way to pay online.

Moneybookers

Moneybookers is a leading international online payment system and electronic money issuer authorised under UK and EU law and regulated by the Financial Services Authority (FSA) in the UK.

Ordering from outside the UK
We welcome orders from overseas customers and are very happy for you to place an order with us. Buying from outside the UK is just as easy as the standard method. Our new shopping bag facility calculates the additional shipping to addresses outside the UK. Add items to your shopping bag then let us know where your purchases are heading and everything should be calculated for you.

Packaging
You can be safe in the knowledge that we will do everything we can to ensure your purchases arrive in the best condition. All our kits are delivered to you well packaged. We use quality packaging materials so items arrive with you looking as good as they did when they left our studio.

Postage
We send all our products to you using the best postal method for that item. Postage, packaging and handling costs are automatically calculated within the shopping bag. Items are posted Monday-Friday. All our postage offers are to be signed for on delivery.

Shipping

Orders shipped to the nominated shipping address that are returned to us as 'uncalled for'. To have the order posted again you will be liable for paying the original postage costs again prior to the order being shipped out. If you subsequently cancel the order you will be entitled to a refund minus the costs of postage. Your statutory rights are not affected.

	Knitting or Crochet kits	Orders over £40 (UK Orders only)	Gift Vouchers	Stitch Markers and Accessories
Standard UK Signed for	£3.50	£0.00	£2	(Free if ordered with knit or Crochet kit)
Europe Signed for	£5.50	£5.50	£2	(Free if ordered with knit or Crochet kit)
Worldwide Signed for	£7.50	£7.50	£2	(Free if ordered with knit or Crochet Kit)

Products on our website
Please be aware that colours may differ slightly from on-screen colours. Monitor settings vary from computer to computer. We do try to represent each item for sale as accurately as possible regarding detailed descriptions and a range of photography styles. We aim to give you as clear an idea of what you're going to receive as we can.

Returns
If you're not happy with your purchase you can return it to us, in the condition it was received within 7 days of receipt.

Contact us straight away. We're happy to rectify any problems you may have. Please remember to include your original order number when communicating with us.
We'll offer a full refund. We are sorry but we cannot refund any postage costs.